Decktrace has a free plan, so you can try it before paying. If a paid plan or a credit pack is not right for you, this page explains how to get your money back.
Who handles payments
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Your receipt comes from Paddle, and refunds are paid back by Paddle to the card or account you paid with.
Try it free first
The Free plan needs no payment, so you can make a deck, share it and see how it is read before you pay for anything.
Money-back guarantee
If a paid plan is not right for you, ask for a refund within 14 days of your first payment for that plan, monthly or yearly, and you get the full amount back. You do not need to give a reason.
This applies while you have used fewer than 200 of the plan's AI credits on Pro, or fewer than 500 per user on Business. Credits from a pack you bought are covered on their own, below.
Renewals and cancelling
You can cancel at any time. Your plan stays active until the end of the period you have paid for, and it does not renew after that.
Renewal payments are not refunded for the time left in a period, except where the law requires it.
AI credit packs
A pack of AI credits can be refunded within 14 days of purchase if none of its credits have been used.
If AI work fails, the credits it used are returned to your balance automatically. You do not need to ask.
If you buy as a consumer
If you buy as a consumer in the EU, the EEA, Switzerland, the United Kingdom or Türkiye, you may also have a legal right to withdraw from the purchase within 14 days. This policy does not limit that right or any other right the law gives you.
How to ask for a refund
Write to [email protected] from the email address on your account, with the date of the payment, or reply to your Paddle receipt. We answer within 3 working days, and Paddle pays the refund back to the way you paid.